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Answers to our guests' questions


1What are the times for arrival and departure?
In all hotels, rooms are available from 2 pm on the day of arrival and must be vacated no later than 10 am on the day of departure.
Each hotel ensures a daily cleaning of the rooms, with change of bed linen and towels every three days.
2Do you have Wi-Fi?
Yes. Wi-Fi is available throughout each hotel and is always free.
3Do you accept pets?
Yes, we also welcome your four-pawed friends, as long as they are small or medium-sized. This service is available upon request and charges are applicable. Remember to notify us if you want to stay with your pet.
4Is the beach service available?
Of course, beach service is available in all our hotels. This way, you can book umbrellas and sun beds with us at the partnered establishments, always at convenient prices.
5Is parking included?
Hotel Apis and Hotel Radar have reserved parking spaces, available on request, subject to availability and with a fee.
Near Hotel Alibì and Hotel Villa Caterina you will find public parking spaces along the streets, and a supervised parking lot (a few euros a day), a 10-minute walk away.
6Is there a restaurant in your hotels?
None of our hotels have an indoor restaurant. However, you can have lunch and dinner in many nearby places, at reduced prices, with our coupons - which can be purchased at the reception - or at special rates.
7Which tickets can I buy at the reception?
Here you can find tickets for Mirabilandia and other theme parks in Romagna. In addition, you can book your evenings in the most exclusive clubs of the Riviera, with pre-sales or table reservations.
8How can I book a stay with you?
The best way is to book from this website. You just have to choose your dates and check the availability of rooms: this way, among other things, you have many immediate advantages (see next question).
If you do not find a solution of stay that is right for you on our site, you can send us a request for a quote with the appropriate form available on the pages of this site. We will reply shortly with an offer tailored to you.
Remember that for any additional questions you can always write us an email or call us: you can find our contact information in the webpages of each hotel.
9Is there any advantage to booking on this website?
Of course. If you book on our website you have a 5% immediate discount on all online rates. We always guarantee the best price, transparently, without commissions or other extra costs.
In addition, for any doubt, you can always talk with us, without intermediaries: in the confirmation email, which you will receive immediately after your reservation, you will find our contact information.
10How many days before can I cancel my reservation without penalties?
It depends on the chosen rate. With the Standard rate you can cancel for free up to 7 days before the day of arrival.
If you have chosen the Best Available Rate, cancellation is possible only with the payment of a fee - in this case, it is mandatory to pay a deposit to guarantee the reservation.

Did not find the answers to your questions?

Write to us at info@smarthotelrimini.com.


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